In short: You must be 18 or older to order. Payment is taken on delivery, never online. Products are sourced from reputable brands and authorised suppliers. Vaping is legal across the UAE under national standard UAE.S 5030:2018, with real limits on what can be sold. See our Returns and Privacy sections below, or jump straight to the full Return Policy and Privacy Policy pages.

On this page

01  Using This Website

By browsing vshopdubai.com or placing an order, you agree to these terms. If you don't agree with them, please don't use the site or order from us — and get in touch if anything here is unclear before you do.

You may browse and order from this site for your own personal use. Copying our product descriptions, photos, or site content to republish elsewhere isn't permitted without asking us first. If you create an account, you're responsible for keeping your login details to yourself and for anything placed under that account.

02  Age Requirement

We sell nicotine products, so you must be 18 or older to order from us — that requirement comes from UAE federal law, not shop policy. Someone 18 or over needs to be present to receive the order, and our driver may ask for ID.

03  Orders, Pricing & Payment

Prices on the site are in AED and can change without notice; the price confirmed at checkout is what you pay. We take orders from 10:00 am to 11:30 pm — anything placed outside those hours goes out once we're open again.

There's no card form on this site and we never collect card details online. You pay when your order arrives: cash, card on the driver's machine, or a bank transfer made while the driver waits. Occasionally a product sells out between your order going in and the driver leaving — if that happens, we'll contact you before dispatch rather than substitute something without asking.

04  Delivery

We deliver across all seven emirates — 1–2 hours in Dubai and Sharjah, within 24 hours everywhere else, free above AED 350. Full details, including how ordering works outside Dubai, are on our UAE vaping guide and in the FAQ.

05  Returns, Damage & Faults

Check your order at the door — you can refuse or exchange anything visibly damaged before the driver leaves. Once delivery is accepted, a genuine manufacturing defect or fault is covered with a full refund or replacement if you contact us within 24 hours; change-of-mind returns aren't, since everything ships new and sealed. The full policy, with how to start a claim, is on our Return Policy page.

06  Product Authenticity

Everything we sell is sourced from reputable brands and authorised suppliers. If something ever arrives that doesn't look right, contact us and we'll put it right.

07  Vaping Law in the UAE

Vaping products are legal to buy and sell across the UAE under national standard UAE.S 5030:2018, which sets real limits on tank size, refill bottle capacity, and packaging — plus a mandatory bilingual health warning on every pack. Vaping is also restricted in certain public places, including malls, restaurants, cafés, government buildings, and public transport; using a device in a restricted outdoor space like a park or beach can draw a fine, so check local signage first.

Buying from an unlicensed source carries a real risk of counterfeit product. For the full breakdown of what the standard requires and how to check a product's compliance before you buy, see our Dubai buying guide; for nationwide delivery coverage and nicotine strength norms, see our UAE vaping guide.

08  Your Privacy

We collect only what's needed to deliver your order and run the site — never your payment card details, since we don't take payment online. The full explanation of what we collect, why, and the choices you have is on our Privacy Policy page.

09  Our Liability

We're responsible for supplying genuine products as described and for making things right if something we sold you is faulty. We're not responsible for misuse of a product outside its intended purpose, for delays caused by events outside our control, or for indirect losses that aren't a reasonably foreseeable result of our own mistake. Nothing here limits any right you have under UAE consumer protection law that can't legally be limited.

10  Governing Law

These terms are governed by the laws of the United Arab Emirates, and any dispute that can't be resolved directly with us falls under the jurisdiction of the Dubai courts.

11  Changes to These Terms

We'll update this page when the way we work changes, and update the date at the top when we do. If a change is significant, we'll say so rather than quietly editing it — the same approach we take on our Privacy Policy.

12  Questions

Still have a question?

A person answers, 10:00 am to 11:30 pm, every day.

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