Frequently Asked Questions
Real answers about ordering, delivery and support at VShop Dubai.
Do you deliver across Dubai and the rest of the UAE?
Yes. We deliver anywhere in Dubai and Sharjah within 1-2 hours, and anywhere else in the UAE within 24 hours. Orders are taken from 10:00 am to 11:30 pm; anything placed outside those hours goes out when we open.
What are your opening hours?
We take orders every weekday from 10:00 am to 11:30 pm. Orders placed outside those hours are queued and dispatched as soon as we open.
How can I pay for my order?
Card and cash are both accepted, and cash on delivery is available all over the UAE - you can simply pay the driver when your order arrives. Card payments are processed over a secure connection.
Are your products genuine?
Every device, pod and e-liquid we sell is sourced from reputable brands and authorised suppliers, so what reaches you is original and authentic. If anything ever arrives that looks otherwise, contact us and we will put it right.
What if my product arrives damaged or faulty?
If you notice any physical damage while receiving your order, point it out to the delivery driver and you can refuse or exchange it on the spot. Every product ships new, sealed and intact, so once delivery is accepted we do not cover damage claims - but a manufacturing defect, a fault, or a product that is already outdated is covered: message our support team with your order number within 24 hours of delivery and we will arrange a full refund or a replacement, whichever you prefer, at no extra cost.
Which products do you stock?
Disposable vapes, vape pods, portable pod system kits, vape devices, salt nic e-liquid, freebase e-liquid, and coils and accessories - from the brands vapers in the UAE ask for most. New arrivals are added to the store every week.
I am new to vaping. Which device should I start with?
A disposable vape or a small pod kit is the usual starting point: nothing to assemble, nothing to refill, and you can find the flavour and nicotine strength you like before committing to a bigger device. Message our support team and we will suggest something that suits how you plan to use it.
How do I reach your support team?
Support is available 24/7 over WhatsApp and live chat. Get in touch about anything - order tracking, a device that is not behaving, or advice on what to buy next.
