Return Policy

How damaged, faulty or incorrect orders are handled at VShop Dubai.

Check your order at the door

If you notice any physical damage while receiving your order, point it out to the delivery driver — you can refuse or exchange it on the spot, before the driver leaves.

Once delivery is accepted

Every product ships new, sealed and intact, so once delivery is accepted we do not cover change-of-mind returns or damage claims. A manufacturing defect, a fault, or a product that is already outdated is different and is covered: message our support team with your order number within 24 hours of delivery, and we will arrange a full refund or a replacement — whichever you prefer — at no extra cost.

How to start a claim

Message us on WhatsApp or email [email protected] with your order number and a description (and a photo, where relevant) of the issue. We take orders and respond from 10:00 am to 11:30 pm.